How can we help you today?

Solution home FAQ

Quality and delivery guarantee

I have some questions regarding the editor’s changes in my document. How can I get them answered?
If you have any questions regarding the edit that you wish to get clarified from your editor, please submit your questions using the "Submit Question...
Tue, 2 Dec, 2014 at 8:38 PM
The journal reviewer/editor has recommended that the paper be checked by a native English speaker or professional English editing service before re-submission. Is such a comment sufficient reason to avail of the Editage Quality Guarantee?
If you want to make only a few changes, you can send us the revised parts of your document as questions. You can do this by logging into your EditageOnline ...
Tue, 3 Jun, 2014 at 11:49 PM
What if I want to make changes to my paper after you have edited it?
If you want to make only a few changes, you can send us the revised parts of your document as questions. You can do this by logging into your EditageOnlineT...
Thu, 9 Oct, 2014 at 6:06 PM
I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Editage Qual...
Tue, 3 Jun, 2014 at 11:50 PM
I need checking of the flow and logic of my paper. I understand that Advanced Editing cannot help me with this. What should I do?
Editage offers a Premium Editing Service that takes care of these requirements. Premium Editing is useful for anyone who wants not only language checks as p...
Tue, 3 Jun, 2014 at 11:51 PM
As authors of academic papers, we revise our drafts several times before finally submitting the manuscript to the journal. Submitting the paper for editing each time would be expensive. What should we do?
We recommend that you opt for the Premium Editing Service. Under this service, we offer multiple rounds of editing at zero extra charge. We edit your manusc...
Tue, 3 Jun, 2014 at 11:52 PM
I think I will be making revisions to the edited paper, so multiple-round editing may be useful to me. However, I am not sure how many rounds of editing I will need.
If you are not sure how many rounds of editing, we recommend that you submit the paper under the Premium Editing service. However, if you want multiple roun...
Thu, 9 Oct, 2014 at 6:15 PM
I used the Premium Editing Service but I am not satisfied with the quality of the edited paper. What should I do?
The Premium Editing Service offers the benefit of multiple rounds of editing–that is, editing until you are satisfied. We anticipate that you will make some...
Tue, 3 Jun, 2014 at 11:53 PM
I used the Premium Editing Service but I still received a negative comment on language from the journal. What should I do?
Such a scenario might arise if you make significant changes to your manuscript after it has been edited by us and do not re-submit it to us. Therefore, we w...
Tue, 3 Jun, 2014 at 11:54 PM
I do not want all the benefits offered under the Premium Editing service. What do you suggest I do?
The extra benefits of the Premium Editing service (apart from those offered under the Advanced Editing service) are (1) the checking of logic, flow, tone, a...
Tue, 3 Jun, 2014 at 11:55 PM