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How to use our support portal?
How do I find the support I’m looking for?
How do I contact customer support?
What is a ticket?
I cannot find my question. How do I proceed?
What training do your editors and writers receive?
I have a document that is very specialized in its subject area. How do I know you will be able to edit it correctly?
What background and specializations do your editors have?
What are the different types of editing services you offer?
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Publication support services
What is the rejection rate of journals?
What are open-access journals?
What is impact factor?
Are a journal’s impact factor and rejection rate directly correlated? For example, does a journal with a low impact factor have a low rejection rate?
Do journal peer reviewers accept/reject papers?
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Payments and pricing
What is the price for Advanced Editing/Premium Editing services? Do you have a minimum charge or a flat fee for editing assignments?
What if I am not sure of the most appropriate plan to choose for my document?
I asked for a quotation but haven’t heard anything yet. What should I do?
Do you offer discounts?
Can I opt for an upgrade to Premium Editing Service after one round of Advanced Editing? If so, what are the prices for Premium Editing as second round?
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How to order?
How can I place an order?
Do I have to wait for a quotation from you?
Do you edit parts of a manuscript?
Why do I need to attach a reference file and is there any specific format in which these need to be attached?
How is my word count calculated?
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How do I reset my password?
How to set the time zone to my country?
Editage online system
Quality and delivery guarantee
I have some questions regarding the editor’s changes in my document. How can I get them answered?
The journal reviewer/editor has recommended that the paper be checked by a native English speaker or professional English editing service before re-submission. Is such a comment sufficient reason to avail of the Editage Quality Guarantee?
What if I want to make changes to my paper after you have edited it?
I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
I need checking of the flow and logic of my paper. I understand that Advanced Editing cannot help me with this. What should I do?
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Editage for Labs
What is Editage for Labs? Who should register for this program?
Editage for Labs--How many authors/researchers do you need to form and register as a group? What happens after registration?
Editage for Labs--What are the different types of benefits that our Lab will receive?
Editage for Labs--How do I register my Lab?
Editage for Labs--How do I (administrator) and the members of my lab view the activity of my registered lab?
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