Customer Support

How to use our support portal? 4

• How do I find the support I’m looking for?
• How do I contact customer support?
• What is a ticket?
• I cannot find my question. How do I proceed?

Editing services 21

• Editing Services
• What training do your editors and writers receive?
• I have a document that is very specialized in its subject area. How do I know you will be able to edit it correctly?
• What background and specializations do your editors have?
• What are the different types of editing services you offer?

View all 21

Publication support services 15

• What is the rejection rate of journals?
• What are open-access journals?
• What is impact factor?
• Are a journal’s impact factor and rejection rate directly correlated? For example, does a journal with a low impact factor have a low rejection rate?
• Do journal peer reviewers accept/reject papers?

View all 15

Payments and pricing 21

• What is the price for Advanced Editing/Premium Editing services? Do you have a minimum charge or a flat fee for editing assignments?
• What if I am not sure of the most appropriate plan to choose for my document?
• I asked for a quotation but haven’t heard anything yet. What should I do?
• Do you offer discounts?
• Can I opt for an upgrade to Premium Editing Service after one round of Advanced Editing? If so, what are the prices for Premium Editing as second round?

View all 21

How to order? 9

• How can I place an order?
• Do I have to wait for a quotation from you?
• Do you edit parts of a manuscript?
• Why do I need to attach a reference file and is there any specific format in which these need to be attached?
• How is my word count calculated?

View all 9

EditageOnline System 3

• How do I reset my password?
• How to set the time zone to my country?
• Editage online system

Quality and delivery guarantee 11

• I have some questions regarding the editor’s changes in my document. How can I get them answered?
• The journal reviewer/editor has recommended that the paper be checked by a native English speaker or professional English editing service before re-submission. Is such a comment sufficient reason to avail of the Editage Quality Guarantee?
• What if I want to make changes to my paper after you have edited it?
• I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
• I need checking of the flow and logic of my paper. I understand that Advanced Editing cannot help me with this. What should I do?

View all 11

Editage for Labs 11

• What is Editage for Labs? Who should register for this program?
• Editage for Labs--How many authors/researchers do you need to form and register as a group? What happens after registration?
• Editage for Labs--What are the different types of benefits that our Lab will receive?
• Editage for Labs--How do I register my Lab?
• Editage for Labs--How do I (administrator) and the members of my lab view the activity of my registered lab?

View all 11